Return, Refund and Cancellation Policies
Overview
Thank you for choosing Sparrowhawk Motors LTD. for your automotive care and maintenance needs. We aim to provide the highest level of service and satisfaction. Please review our Return, Refund, and Cancellation policies to understand your rights and our obligations regarding any issues that may arise with our services or parts provided.
1. Definitions
Service: Any maintenance, repair, or care service provided by Sparrowhawk Motors LTD..
Parts: Any component supplied by Sparrowhawk Motors LTD. as part of the service provided.
Customer: The individual or entity receiving the service or purchasing parts from the Sparrowhawk Motors LTD.
2. Return Policy for Parts
Eligibility for Returns
- Parts are eligible for return within 30 days from the date of purchase.
- Parts must be unused, in original packaging, and accompanied by the original receipt.
- Custom or special order parts are non-returnable.
Process for Returns
- Contact our customer service team at 02076109848 to initiate a return.
- Returns must be approved by our customer service team before they are sent back.
- Approved returns should be sent to Arch 15, Munster Rd, Fulham, London, SW6 4RY, UK.
Return Shipping Costs
- The customer is responsible for return shipping costs unless the part is defective or incorrect due to our error.
3. Refund Policy
Eligibility for Refunds
- Refunds are issued for returned parts that meet our return policy criteria.
- Refunds for services will only be considered if the service was not performed to the agreed standard or if there is a significant issue that remains unresolved.
Process for Refunds
- Once the returned part is received and inspected, we will notify the customer of the approval or rejection of the refund.
- Approved refunds will be processed within 7-10 business days and will be credited to the original method of payment.
Refund Exceptions
- No refunds will be issued for labour or service charges unless explicitly agreed upon.
- Parts damaged due to misuse, negligence, or improper installation by the customer are not eligible for a refund.
4. Cancellation Policy
Service Cancellation
- Customers may cancel a scheduled service appointment at no charge up to 24 hours before the appointment time.
- Cancellations made less than 24 hours before the appointment may incur a cancellation fee of at least 25% of the total amount paid, which may vary.
Process for Cancellations
- To cancel a service appointment, contact our customer service team at 02076109848 as soon as possible.
- Our team will confirm the cancellation and provide any necessary further instructions.
5. Contact Information
If you have any questions or need further assistance, please contact us at:
Phone: 02076109848
Email: info@sparrowhawkmotors.co.uk
Address: Arch 15, Munster Rd, Fulham, London, SW6 4RY, UK.
6. Legal Compliance
Sparrowhawk Motors LTD. complies with all relevant UK consumer protection laws, including the Consumer Rights Act 2015. This ensures that customers' rights are protected, and we operate with transparency and fairness.
7. Changes to Policies
We reserve the right to modify or update these policies at any time. Any changes will be posted on our website, and it is the customer's responsibility to review these policies periodically.
Thank you for choosing Sparrowhawk Motors LTD. We value your business and strive to provide the best possible service.